Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions in Europe.
Which European countries do you ship to?
We provide standard and express shipping to all EU member states, including Germany, France, Italy, Spain, and more. Delivery times typically range from 3 to 7 business days depending on your location.
What is the warranty policy for UGREEN NAS devices?
All UGREEN NAS products purchased through our EU store come with a standard 2-year manufacturer warranty covering hardware defects and technical malfunctions.
Are hard drives included with the NAS enclosures?
Our NAS units are typically sold as diskless enclosures to allow you to choose the storage capacity that fits your needs. However, we occasionally offer bundles that include pre-installed NAS-grade hard drives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Giropay for a secure checkout experience.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Is technical support available in English?
Yes, our dedicated technical support team provides comprehensive assistance in English and several other European languages to help you with setup, RAID configuration, and software updates.