Returns & Exchanges

At UGREEN NAS EU, we offer a 30-day money-back guarantee for any reason, ensuring your high-performance storage solutions meet your expectations. If you are not satisfied with your purchase, we provide a streamlined return process for all electronic hardware and accessories.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the NAS unit in its original packaging, including all power cables, drive trays, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Device

  Affix the provided shipping label and drop off the package at an authorized carrier location; we recommend using a trackable service for high-value electronics.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition and clear any stored data, your refund will be processed to your original payment method within 5-7 business days.